Book An Appointment
FAQ
Scheduling, Payments, & Policies
Call us at 678-729-7177 and we will be happy to find a time that works for you!
**A credit or debit card is required to reserve an appointment.
Currently we only accept appointments only.Please call us or book online as our massage therapists tend to be fully booked.
Yes, you receive the full amount of treatment time that you pay for. You are not charged for the intake and interview process, or the time it takes you to dress.
Please arrive on time for your appointment. Time for your appointment has been specially arranged for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. We will do our best to provide you with the services you have booked, but we cannot guarantee the full time if you arrive late. Full payment for your scheduled services will be expected.
If you need to reschedule your appointment, you can log into your account and make changes anytime. For late notice cancellations, please call us directly at 678-729-7177 as soon as possible.
Cancellations without 24 hour notice will result in a charge not to exceed 50% of the cost of the service that you scheduled. Same day cancellations will be charged the full session fee. Please be aware that this time has been set aside specifically for you.
We accept cash, check, credit card, gift certificates, and venmo
A credit or debit card is required to reserve your appointment, however you are not charged for anything until after the appointment is completed. After your appointment, you can choose another form of payment.
Tipping is neither required nor expected, but of course we appreciate the gesture! Our massage therapists do not depend on tips, but if you would like to leave a tip, simply add the gratuity at checkout.
The best appreciation you can show is by referring your friends and family to us and letting them know about the amazing benefits of massage therapy!
Scheduling, Payments, & Policies
This very often happens during a massage and is nothing to be embarrassed about. Just take it as a sign you are enjoying the relaxation!
Of course! We don’t want you lying there uncomfortable and preoccupied, so feel free to take care of it.
No problem!
Yes, please let your massage therapist know right away.
If you are uncomfortable laying face down, or in any other position, let your massage therapist know. Bolsters and towels can be used to make you as comfortable as possible.
We ask that you please refrain from using tobacco, recreational drugs, or alcohol at least 4 hours before your appointment. Even some prescription or over the counter medications can contraindicate massage.
Yes, absolutely let your massage therapist know if you do not want to be touched in a specific area or in a certain way. You don’t have to give us any details, and you have the right to ask to take a break or end your massage all together at any time, for any reason.
Our professional ethical code of conduct that requires us to make sure boundaries are clear, and massage therapist-client relationships must be kept professional, or be terminated if things become personal. Additionally, we have a zero tolerance policy and any sexual advances, innuendo, or inappropriate touching is grounds for immediate termination of your session.
No, not even as a joke. This is disrespectful to your massage therapist and our profession. Additionally, we have a zero tolerance policy and any sexual advances, innuendo, or inappropriate touching is grounds for immediate termination of your session.
Gift Card
$50, $100, $250, $500 or any additional amount.
Gift cards can only be used for services offered at our facilities.
Our gift cards have an expiration date of 6 months from the date of purchase.
Our gift cards have no expiration date and can be used to pay for services at Kay-NanEll Therapeutic Massage..
All Gift Card purchases are final.